How to Buy, Delivery Info, Returns & Exchanges
Website
You can buy items online; it gives you the choice of using PayPal or using a debit/credit card. All prices shown (including postal charges) are inclusive of VAT.
Delivery
UK addresses:
All items are sent by Royal Mail. For orders of up to £100 in value, you have the choice of 1st class, 2nd class or Special Delivery. For orders of above £100 in value, it automatically selects Special Delivery, as this is the safest option, as compensation can be claimed if it goes missing.
All items are sent by Royal Mail. For orders of up to £100 in value, you have the choice of 1st class, 2nd class or Special Delivery. For orders of above £100 in value, it automatically selects Special Delivery, as this is the safest option, as compensation can be claimed if it goes missing.
- 1st Class = £6.00 or 2nd Class = £5.00 This is sent by Royal Mail but it is NOT signed for OR insured
- Special Delivery = £9.00
- International Tracked & Signed = £13.00 This is insured up to £50.
- International Tracked & Signed = £17.00 This is insured up to £250.
- International Signed = £17.00 This is insured up to £50.
- International Signed = £20.00 This is insured up to £250.
Timescales
Items that I have in stock are usually posted within 2 working days, otherwise it usually takes about 1 week for items to be posted. Please note that during busy periods (eg in the run up to Christmas) and when making one-off commissions it will take longer. If you are concerned about timescales, please contact me - wherever possible I will do my best to meet your deadlines.
My Workshop & Shop
I have a shop called 'Jewellery by Lucy Campbell' at the Town Mill in Lyme Regis where you can view, try on and buy my work in person. See here for details.
Events
I take part in various markets, fairs, shows and exhibitions throughout the year - check out my events page to see where I'm showing next!
Refunds
In line with 'distance selling' laws, orders placed online via the website and sent by post can be cancelled and refunded within 14 days of purchase. Customers have another 14 days to return the goods once they've informed us of wanting to cancel. It is strongly recommended to return items via Royal Mail's Special Delivery service, as the items are insured and sign-for. Items that are not returned this way and go missing will not be refunded. Refunds will be issued within 14 days of receiving the goods back. Please note that items bought in person at our shop in Lyme Regis or at an event, or bought online but collected in person, are not eligible for a refund. All bespoke commissions are non-refundable, nor can they be accepted for exchange.
Exchanges
When buying an item as a gift, it is often hard to know what size to order. We are happy to exchange pendant chains, bangles and rings for those of the same design but of different size within 2 months of purchase.
Equally, if an item is an unwanted gift, or the customer has changed their mind, we are happy to exchange it for a different piece of jewellery within 2 months of purchase. If the price of the exchanged item is bigger than the original item, the additional balance will need to be paid. If smaller, the customer may like to choose another piece of jewellery, and any additional balance will need to be paid. Alternatively I can provide a gift voucher to be spent at a later date. Please note that vouchers issued after 29/06/22 expire in 3 years.
The cost of returning items for exchange is to be met by the customer. All returned items must not have been used, worn or damaged in any way; any items like this will not be accepted for exchange. In the unlikely event that an item is faulty or broken, I will either fix or replace it for another of the same kind.
Equally, if an item is an unwanted gift, or the customer has changed their mind, we are happy to exchange it for a different piece of jewellery within 2 months of purchase. If the price of the exchanged item is bigger than the original item, the additional balance will need to be paid. If smaller, the customer may like to choose another piece of jewellery, and any additional balance will need to be paid. Alternatively I can provide a gift voucher to be spent at a later date. Please note that vouchers issued after 29/06/22 expire in 3 years.
The cost of returning items for exchange is to be met by the customer. All returned items must not have been used, worn or damaged in any way; any items like this will not be accepted for exchange. In the unlikely event that an item is faulty or broken, I will either fix or replace it for another of the same kind.