how to buy, delivery info, returns & exchanges
website
You can buy items online; it gives you the choice of using PayPal or using a debit/credit card.
Don't have a PayPal account? No problem - see here for instructions on the very easy way to pay by card.
Don't have a PayPal account? No problem - see here for instructions on the very easy way to pay by card.
delivery
UK addresses:
- Special Delivery = £7.50 This is insured & signed for with Royal Mail. I would advise choosing this method because if the item goes missing in the post, you can claim compensation.
- 1st Class = £4.50 or 2nd Class = £4.00 This is sent by Royal Mail but it is NOT signed for OR insured. I offer these as a cheaper alternative but there is no compensation if it goes missing. The buyer agrees to taking this risk if choosing one of these options.
- Royal Mail International Signed for = £13.50 This is signed for and insured up to £250.
timescales
Items that I have in stock are usually posted within 2 working days, otherwise it usually takes about 1 week for items to be posted. Please note that during busy periods (eg in the run up to Christmas) and when making one-off commissions it will take longer. If you are concerned about timescales, please contact me - wherever possible I will do my best to meet your deadlines.
my workshop & shop
I have a shop called 'Jewellery by Lucy Campbell' at the Town Mill in Lyme Regis where you can view, try on and buy my work in person. See this page for details.
events
I take part in various markets, fairs, shows and exhibitions throughout the year - check out my events page to see where I'm showing next!
returns and exchanges
Please note that I do not offer refunds. In the unlikely event that an item is faulty or broken, I will either fix or replace it for another of the same kind.
When buying an item as a gift, it is often hard to know what size you need. I am happy to exchange pendant chains, bangles and rings for those of the same design but different size within 2 months of the item being purchased.
If an item is an unwanted gift or you have changed your mind, I am happy to exchange it for a different piece of jewellery within 2 months of purchase. There is one exception to this which is earrings; these cannot be returned due to hygiene reasons. For all other items: if the price of the exchanged item is bigger than the original item, the additional balance will need to be paid. If smaller, the customer may like to choose another piece of jewellery, and any additional balance will need to be paid. Alternatively I can provide a credit note (effectively a gift voucher) for you to spend at a later date; there is no time limit on the voucher.
The cost of returning items for exchange is to be met by the customer. All returned items must not have been used, worn or damaged in any way; any items like this will not be accepted for exchange.
When buying an item as a gift, it is often hard to know what size you need. I am happy to exchange pendant chains, bangles and rings for those of the same design but different size within 2 months of the item being purchased.
If an item is an unwanted gift or you have changed your mind, I am happy to exchange it for a different piece of jewellery within 2 months of purchase. There is one exception to this which is earrings; these cannot be returned due to hygiene reasons. For all other items: if the price of the exchanged item is bigger than the original item, the additional balance will need to be paid. If smaller, the customer may like to choose another piece of jewellery, and any additional balance will need to be paid. Alternatively I can provide a credit note (effectively a gift voucher) for you to spend at a later date; there is no time limit on the voucher.
The cost of returning items for exchange is to be met by the customer. All returned items must not have been used, worn or damaged in any way; any items like this will not be accepted for exchange.